FAQs

Frequent Queries

Welcome to our FAQ section! Here, you’ll find answers to the most commonly asked questions about our food safety training and certification programs. If you don’t find the answer you’re looking for, please feel free to contact us for more information.

What is ServSafe certification?

ServSafe certification is a food and beverage safety training and certificate program administered by the National Restaurant Association. It is recognized by most health departments and regulatory agencies as a standard for food safety training.

Why is food safety training important for my restaurant?

Food safety training ensures that your staff understands and follows proper food handling, preparation, and storage practices. This reduces the risk of foodborne illnesses, ensures compliance with health regulations, and builds customer trust.

What types of training do you offer?

We offer a variety of training options, including onsite training, online courses, and classroom training. Each option is designed to fit the specific needs and schedules of your team.

How long does the ServSafe Manager Certification last?

The ServSafe Manager Certification is valid for five years. After this period, you will need to retake the exam to maintain your certification.

Can the ServSafe exam be taken online?

Yes, the ServSafe exam can be taken online. However, it must be proctored, which means you will need to come to our Boston or Woburn office to take the exam under the supervision of a certified proctor.

What happens if I fail the ServSafe exam?

If you fail the ServSafe exam, you can retake it. We recommend reviewing your study materials and taking additional practice tests before retaking the exam. Contact us for more details on scheduling a retake.

How can I prepare for the ServSafe exam?

We provide comprehensive study guides and practice tests to help you prepare for the ServSafe exam. We also offer both online and classroom training options to ensure you are fully prepared.

Is the study material included with the training courses?

Yes, our training courses include access to study guides and practice tests to help you prepare for the exam.

Can I reschedule my exam if needed?

Yes, exams can be rescheduled if needed at no additional cost. The new date should be within 90 days from the original exam date.

How can I book a training session or exam?

You can book a training session or exam through our website. Simply select the type of training, location, and date that suits you, and click the “BOOK NOW” button to continue.

What are the hardware and software requirements for online courses?

Before starting an online course, please ensure that your computer meets the necessary hardware and software requirements. This typically includes a reliable internet connection, a modern web browser, and any additional software specified by the course provider.

Do you offer group training sessions?

Yes, we offer group training sessions for businesses with five or more employees. Our ServSafe certified instructors can come to your location to provide the training and exam.

When will I receive my certification?

Certificates are provided immediately after passing the exam. You can start applying your new knowledge and skills right away.

What languages are the courses and exams offered in?

Our courses are offered in English, and the exams are available in English, Spanish, and Chinese to accommodate a diverse range of learners.

What should I bring to the exam?

You will need to bring a valid photo ID and any other materials specified in your exam confirmation email. It is also advisable to bring any allowed reference materials or calculators if permitted.

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